Who will be the business ethics winners and losers at the London Olympics?

Corporate involvement in the Olympic Games continues to expand in size and significance. This year, the 2012 London Olympics will boast sponsorship on hundreds of millions of dollars in corporate sponsorship and tie-ins. But as the corporate money flooding into the Games increases, so too do the attendant ethical risks. For all the advantages of being associated with one of the world's greatest and most watched sporting events, it also puts you at the mercy of activists and other critics ready to use the Games' huge pulling power to target big brands. Adidas, BP, Dow Chemical, McDonald's and Rio Tinto are all currently in the firing line regarding their involvement in the London Games. So the big question for the companies is: come closing ceremony time, who are going to be seen as the ethics winners and who will be the ethics losers?

 Four years ago, the 2008 Beijing Olympics also brought to the fore some major ethical risks for the Games' sponsors, mainly because of the potential for being tarnished with the human rights and environmental pollution problems facing hosts China. This time around, it is less the hosts than the companies themselves, accused of anything from using their sponsorship to greenwash their more unsavory practices (BP, Dow), to corrupting the ideals of the Games (McDonald's), and exploiting sweatshop labor to produce official Games sportswear (adidas).

The most tangible of these criticisms regards the sweatshop allegations. Over the years, adidas has worked hard on its ethical supply chain practices, and was one of the forces behind the Sustainable Apparel Coalition initiative. But having already dropped off one list of the most ethical companies this year, the accusations of poor labor practice in the factories producing the official kit for the Great Britain Olympic team will no doubt strike a significant reputational blow to the company.

Let's be clear here. It's unlikely that adidas is actually an outlier amongst apparel companies. A decent investigation into pretty much any global brand's supply chain could probably surface some major failures to live up to their impressive sounding codes. Not because they don't want to meet their commitments, but because there are always going to be suppliers that cut corners given the low cost, high flexibility model of production foisted onto them by the big brands. Adidas becomes a useful target though because of it's high profile in the Olympics. That's the risk that comes with the territory these days. Nike got it right 4 years ago when they published their special report on their Chinese operations months before the Olympics took place thereby taking any sting out of any likely exposé.

As for the so-called green washers, they also shouldn't be too surprised about the controversy they have sparked. BP as an official "sustainability partner" for the Olympics? Wouldn't it make sense to get your sustainability reputation back before wrapping yourself in such a cloak? Maybe they think that at rock bottom the only way you can go is up. But public trust needs careful nurturing if you are going to restore it after a major catastrophe. Not symbolic gestures.

If anybody should know how hard it is to rebuild public trust, it's one of the other Olympics sponsors currently in at the losing end of the PR battle, Dow Chemical. The beef with Dow goes back to 1984, and to a company that they didn't even acquire until 2001, Union Carbide. That the compensation question for Union Carbide's role in the Bhopal tragedy should still be rumbling on is testament to the importance of dealing effectively with legacy ethics issues. Here we are nearly 30 years later with Dow's banner role in the Games being the subject of front page news in India, the UK and elsewhere.

There's already been a high profile resignation from the watchdog supposed to monitor the sustainability of the 2012 Games as a result of the company's sponsorship deal, whilst over in India, the Government itself has now launched a diplomatic offensive against the company after it failed to persuade the London Olympics Committee to drop the firm as a sponsor. There has even been talk of a national boycott of the Games by India, but this currently looks unlikely. 

Let's get this one clear too though. Dow is no evil corporate monster, and has been doing some fine work in the sustainability space. But it does have a legacy problem still to deal with. And until it reaches a more easy relationship with key opinion formers in India (which, frankly seems unlikely in the near future given all that has happened ..... and when the response of the CEO to the current troubles is that any opposition to their sponsorship is "beyond belief"), it should just steer clear of huge global events like the Olympics. Any PR firm worth it's salt should know that. The $10m sponsorship money could have been spent in much more effective ways. Why take the risk of stirring up old problems - and more than that, give them a global airing - when you don't need to? Hubris, insensitivity, poor research, or just bad PR? It would be interesting to find out.

The bottom line is that the Olympics offers great opportunities for corporations to connect with a global audience. But those opportunities do not come risk free. Companies need to have their reputations in their best possible condition before they take such a plunge. And they need to have the PR department, the CSR team, risk management, and the senior leadership working together from the get go to minimize any damage.  Just ask any Olympic athlete. Winning at the Games is all about preparation, dedication, commitment, and having the right team in place to get you there. Business should be no different.

Photo by the|G|™. Reproduced under Creative Commons Licence

I selected this post to be featured on Ethics Blogs. Please visit the site and vote for my blog!

Yahoo facing up to human rights in China?

It's been a heady time for business and human rights recently what with the UN Special Representative, John Ruggie's final report having just been released to general mumurings of support.

His approach of "protect, respect and remedy" makes a lot of sense as an organizing framework, and whilst it falls short of the kind of normative principles and binding regulations that some critics were hoping for, his focus on providing some much needed clarity on what it means for businesses to manage human rights responsibilities is one that we are happy to see. The message that companies do have responsibilities in this arena, and distinct ones from government at that, provides an important mark in the sand in terms of identifying some of the political responsibilities of corporations.

All this is good timing for news to emerge about Yahoo's response to the government censorship issue in China that hit the headlines a few years ago (and that we wrote about in our Business Ethics text). Of course, Yahoo has been mainly drawing attention recently in respect to its battles with Microsoft about their abortive takeover. But the good people at Ethical Corporation recently reported on developments in the censorship issue that have been overshadowed somewhat by all the takeover speculation.

It turns out that following a dressing down by the US authorities, and a lawsuit from the World Organisation for Human Rights (which was eventually settled out of court), Yahoo has made some efforts to enage in what Ruggie would call the "remedy" component of business and human rights - such as paying legal bills for imprisioned Yahoo customers, setting up a fund to support human rights, and lobbying the US government to press for the release of political dissidents imprisioned by the Chinese authorities as a result of Yahoo's release of user information.

Of course, all this does not detract from the continuing responsibility the company should have for protecting the human rights of its stakeholders in the first place. But at least it does show that firms can play a role in pressing for human rights at a political level. This is in marked contrast to the Olympics sponsors, all of which have resolutely refused to discuss the possibility of any political response to events in Tibet. As the Adidas CEO recently said, pressure to issue a statement on human rights in China was an "effort to drag us into politics, and we will not allow that to happen".

Why the difference? Well the main point here is that Yahoo's involvement in human rights comes from people actually using its products - something that, in the parlance of global governance, falls directly within their "sphere of influence". The Olympics sponsors, however, are more removed from the issue, and so can realistically make a case for having rather less influence. After all, people are not going to be arrested for wearing Adidas sneakers. Such assessments though are, of course, a somewhat inexact science. However, these are some of the major issues that UN, Yahoo, Adidas and others concerned with business and human rights will have to grapple with in the years to come.

Good news from China

We have been talking about China quite a bit recently. Not only on this blog, but also in numerous discussions and emails with our current and former students, various issues around the Olympics have come up. One of the sentiments voiced particularly by our Chinese readers was that it is quite hard to be Chinese these days. With all these critical questions asked about the politics of the country the debate can all too easily sound as if it is about bringing an entire country and its people wholesale into discredit.

Believe us, with one of the authors of this blog coming from a country with quite a notorious legacy in the 20th century, we can empathize with that feeling. Therefore, the more we are happy to report some interesting news on China and business ethics this week.

On Thursday, it was front page news in the New York Times that Chinese authorities successfully broke up a child labor ring in southern China’s Guangdong Province. More than 100 children between 13 and 15, often kidnapped from other parts of the country, were liberated from ‘captive, almost slavelike conditions and minimal pay’.

The article demonstrates a growing concern for human rights among Chinese authorities. It also provides an interesting perspective on the ethical issues involved. One factor is the sheer size of the country, which makes it tricky to enforce even the best intentions of the central government. Furthermore, it highlights that despite China’s economic boom, considerable parts of the population are still living in relative poverty and that cheap labour from rural China is in much demand from coastal regions feeling the pinch of rising costs.

These things take time, as we in the west should know all too well. In our business ethics book (p.298) we discuss Tom Donaldson’s argument that in applying human rights to a situation, the general context of economic development has to be taken into account. One or two centuries ago, European or North American children indeed played a key role in contributing to the family income, just think of Charles Dickens’ novel ‘Oliver Twist’.

The article also puts this governmental crack down in the context of the Olympics. As unpleasant as all this international criticism might be – it obviously has an effect. And as predicted earlier in our blog, businesses are in the front line if it comes to the locus of change. Perhaps most heartening of all though is that details of the child labour ring were uncovered by the Chinese media, not the usual suspects from overseas.

During the cold war, progressive political leaders such as the famous Willy Brandt were vilified for their ‘change through rapprochement’ politics between West and East. Arguably, by hindsight this was a key element in bringing down the Iron Curtain. It seems that with China, the same strategy might work. That’s why hosting the Olympics, maintaing close economic ties, and encouraging media freedoms, could be key for the journey ahead.

On a more personal note, Crane and Matten had other good news from China this week. Brokered by one of our students, a leading Chinese University Press has taken up discussions with our publisher to prepare a Chinese translation of ‘Business Ethics’! We keep you posted on these developments. But no promise yet that we will ever master a Chinese blog for that one…

Giving olympic sponsors a sporting chance?

For those of you that have been following our entries on the upcoming Beijing Olympics, we thought this article, "Navigating Olympic Sponsorship: Marketing Your Brand without Alienating the World" from the Wharton School of the University of Pennsylvania might be of interest (thanks to Elizabeth Watson for alerting us to this one). It gives a good overview of some of the issues that the Olympics' corporate sponsors will have to juggle in the face of the political protests. As one of the Wharton professors comments in the article:

"Corporations that want to sponsor the Games have to navigate the political undercurrents ... I wouldn't be surprised if many underestimated the potential for [the Games] to turn into an international issue and thought instead, 'We can reach a billion eyeballs; the political stuff will just go away. But politics isn't about money. It's about hope and fear and common purpose and identity."

As the article rightly says, it is hardly surprising that the Games are a political focal point, and indeed, they often have been over the years. The difference now though is that the politics are far more embedded in economics than they once were. What with China being such an important trading partner for many corproations, not to mention the huge sponsorship deals involved, the incentives to avoid rocking the boat are there for all to see.

As we've already said, it's a little too early to tell what the consequences are going to be for the corporate sponsors, but one potential outcome mooted in the Wharton article may just be rattling a few nerves at Coca Cola, McDonalds, Volkswagon and the other sponsors. As anyone who has visited China will be aware, broadcasters in the PRC have a definite proclivity to black-out broadcasts at the slightest suggestion of anything controversial. After spending billions on sponsorship, the last thing the multinationals will want to see is a blank screen. Well, that's not counting the potential for "an unlucky photo or video clip of, say, Chinese police cracking a protester over the head in Beijing with a General Electric, Johnson & Johnson or Visa logo in the background". Unlucky? Or it just part and parcel of the heady brew of business, politics and sport?

The torched journey of the torch

We have talked about the Olympics in Beijing 2008 in an earlier blog. So here we are again. It teaches us some fascinating lessons about the shift in politics globally.

After massive protests which partly stopped the journey of the Olympic torch in Paris yesterday, we are awaiting its arrival in San Francisco today. Pictures on TV don’t promise an exactly smooth further ride. With Richard Gere and Desmond Tutu among the protesters this will be another high profile spotlight on the fact that China – despite being an accepted player in the global economic community – by many is still considered a pariah in terms of democracy and human rights.

It is interesting to watch into which arena these inherently political issues have waned. Fair enough, Nicolas Sarkozy and Angela Merkel as heads of two Western governments have cancelled their participation in the opening ceremony. A symbolic gesture of distancing from what some commentators see as re-run of the 1936 Olympics. Back then, another regime instrumentalized the Olympics for gaining international legitimacy.

But so far, most democratic leaders in the West have shied away from raising louder voices, let alone action. Also precious little so far to hear about Chinese ‘flame attendants’, ripping off Tibetan headbands from torchbearers or wrestling down protestors. These ‘men in blue’, according the BBC, ‘in fact, the cream of China’s armed police’, so far happily did their work on the streets of Athens, London or Paris.

So, the loudest and clearest voices come from the streets all around the globe. They are led by activists and citizens who voice their anger and concern. Their tactics are well known: linking their cause to high-profile events provides visibility to an otherwise neglected issue. Greenpeace, as we discuss in Case 10 in the book, has used this tactic successfully at the Sydney 2000 Olympics in introducing the Greenfreeze technology.

It will be exciting to watch how these dynamics will further unfold. It is highly likely that civil society protests will continue. From a business ethics perspective, the jury is out whether all the companies sponsoring the Olympics are in fact in for a major PR disaster. Executives at Coca Cola, Volkswagen or Adidas have a tricky nettle to grasp.

Not only is the value and integrity of their global brand at stake. Moreover, they all have elaborate policies on CSR, ethics or sustainability. Just as we speak, they might be well advised to revisit their take on the Beijing Olympics. We hope they have enough managers literate in business ethics to help them with this task.

Nike, China, and the Olympics

It looks like the 2008 Beijing Olympics are shaping up to be a major occasion for discussion of all kinds of social, ethical, and environmental issues. From human rights, to pollution, climate change, and a whole host of other issues, campaigners and activists are using the global pulling power of the Olympics to focus on some of the darker sides of the Chinese economic miracle. We've already had the Hollywood movie director Steven Spielberg resigning from his role in the games in protest against China's support for Sudan in the wake of the Darfur crisis. And, with corporations taking an ever greater role in global sporting events like these, we can expect the anti-corporate movement to get in full swing for a summer of olympian protests.

Some companies though are taking the lead in getting their story straight early. Nike is one of the forerunners here with the recent publication of a China supplement to its corporate responsibility report, 'Innovate for a Better World'. It makes for interesting reading.

To begin with, the report makes it clear that Nike and China's fortunes are inextricably linked. Not only are a third of all Nike shoe's produced in China, but China has also become the company's second biggest market. Mark Parker, the Nike CEO and President has this to say in his introduction to the report:

"For Nike the Beijing Olympics provide an opportunity to share China’s importance to our business. China produced 35 percent of Nike’s footwear in fiscal 2007 and is a substantial sourcing market for our apparel and equipment. This year we’re on course to achieve $1 billion in sales – making China our second largest market outside the U.S. China is key to our continued growth and success. Nike and China will succeed together."

Make no mistake, Nike needs China right now, probably more even than China needs Nike. So for Nike it is critical for the integrity of their hard won, newly minted reputation for corporate responsibility that the Olympics do not go seriously awry when it comes to ethical issues. And getting their defence lined up before the criticisms come flying in looks to be a good strategy at this stage. Nike isn't just sitting hoping that it doesn't get fired on, but is actually putting its head above the parapet and publishing data to show whats going right with their China operation. OK, so its less expansive about what's going wrong, but that's hardly much of a surprise. And taking the step to publish the report in the first place - and to make sure it is based on documented evidence - is interesting in itself as a strategy to try and diffuse the potential problems that might arise as the world starts focusing its attentions on China during 2008.

Nike has had to learn the hard way that defensiveness and secrecy in the face of ethical criticisms isn't always the best option, so we shall see if this new approach to transparency works out the way they're hoping. There is always the danger of course that by drawing attention to their operations in China, Nike just ends up as the main focus of attack - or even that it spurs their critics to dig even further to find some bad news. But, from where we are sitting now, it looks like a good way to start getting ready for a summer of considerable heat.

Like many other texts, our new CSR textbook includes a case on Nike's adventures in Asia, so it will be interesting to see how this next chapter turns out, and whether the Olympics comes to be regarded as a case study of Nike's increasing confidence in this arena, or an own-goal that teaches us all something new about the perils of conducting responsible business in China